This return policy is valid for the countries: USA

You have the right to return 14 days after the arrival of your order.

Change of Mind or Color Variation:
If you decide you no longer want the product, or if there are slight color differences compared to the images on our website, return shipping costs will not be covered. Please note that both natural wood and composite materials may display slight variations in color, grain, or texture due to natural characteristics or production processes. This applies in the case of dissatisfied products. For defective or damaged products, the shipping costs are not the responsibility of the customer on replacement orders. 
We highly recommend ordering samples directly from our website to ensure the material, finish, and color meet your expectations before placing a full order.

Free Delivery Orders:
If your order included free delivery and is returned due to a change of mind, incorrect item ordered, or refusal of delivery, your refund will reflect the product cost minus the original delivery fee and the return delivery fee.

A 15% restocking fee or the cost of the original shipment will be deducted from the refund amount. 

LTL Freight Returns (Palletized Orders):
Orders delivered by LTL freight arrive on pallets. The pallets, shrink wrap, and straps are part of the original packaging, and the order must be returned the same way.

To be eligible for a return pickup, all products must be in their original, unopened boxes, stacked and secured (shrink-wrapped or strapped) on pallets in a condition safe for freight transport. If the original pallets are no longer available, you must provide suitable replacement pallets. LTL freight carriers do not deliver empty pallets and do not palletize, wrap, or package freight at pickup.

Before we schedule a pickup, please send us photos of the palletized shipment. We cannot schedule a return pickup until the shipment is palletized and ready, and returns that cannot be picked up will not be refunded. We recommend keeping all pallets and packaging until you are sure you are keeping your order.

Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use. 

*New = These are unopened products in their original packaging and products that have never been used.

Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering.

We comply with all relevant laws regarding returns and refunds. 

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

Non-Refundable Items:
The following items are non-refundable:

• Sample orders
• Sunrooms
• Pergolas

About Us

Address : 10926 Woodside Ave Suite B, Santee, CA 92071

E-mail : info@slatsolution.com

Contact form : Get in touch

Phone : 1 (858) 209-4555

Company name : SLATSOLUTION INC

Company EIN Number : 99-3567069

Customer service : Monday to Friday from 8 a.m. to 4 p.m