Refund policy
This return policy is valid for the countries: USA
You have the right to return 14 days after the arrival of your order.
Change of Mind or Color Variation:
If you decide you no longer want the product, or if there are slight color differences compared to the images on our website, return shipping costs will not be covered. Please note that both natural wood and composite materials may display slight variations in color, grain, or texture due to natural characteristics or production processes. This applies in the case of dissatisfied products. For defective or damaged products, the shipping costs are not the responsibility of the customer on replacement orders.Â
We highly recommend ordering samples directly from our website to ensure the material, finish, and color meet your expectations before placing a full order.
Free Delivery Orders:
If your order included free delivery and is returned due to a change of mind, incorrect item ordered, or refusal of delivery, your refund will reflect the product cost minus the original delivery fee and the return delivery fee.
A 15% restocking fee or the cost of the original shipment will be deducted from the refund amount.Â
Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use.Â
*New = These are unopened products in their original packaging and products that have never been used.
Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering.
We comply with all relevant laws regarding returns and refunds.Â
We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
Sample orders are non-refundable
About Us
Address : 10926 Woodside Ave Suite B, Santee, CA 92071
E-mail : info@slatsolution.com
Phone : 1 (858) 209-4555
Company name : SLATSOLUTION INC
Company EIN Number : 99-3567069
Customer service : Monday to Friday from 8 a.m. to 4 p.m
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