This purchase options cancellation policy applies to pre-orders, backorders, and orders paid with a deposit or partial payment. It is valid for the countries: USA.

Pre-Orders and Backorders:
Pre-order and backorder items are not yet in stock. The estimated ship date shown on the product page and at checkout is an estimate and may change. We will notify you by email if your ship date changes.

Cancelling Before Your Order Ships:
You may cancel a pre-order or backorder at any time before it ships by contacting us at info@slatsolution.com or 1 (858) 209-4555. You will receive a refund of the amount paid, using the payment method you used when ordering.

Sunrooms and Pergolas:
Sunrooms and pergolas are non-refundable. Once your order has been placed, it cannot be cancelled for a refund.

Deposits and Partial Payments:
If you paid a deposit or partial payment, the remaining balance will be charged on the date or event shown at checkout (for example, when your order is ready to ship). If the remaining balance cannot be collected, we may cancel your order, and the deposit will be refunded minus any costs already incurred, unless the item is non-refundable.

After Your Order Ships:
Once your order has shipped, it can no longer be cancelled. Any return is handled under our Refund Policy, including the restocking fee, freight deductions, NEW condition requirements, and LTL pallet requirements.

Once a cancellation is approved, refunds are issued within 10 business days using the payment method you used when ordering.

We reserve the right to change this policy at any time to comply with applicable legal requirements.

Contact Us

E-mail : info@slatsolution.com

Phone : 1 (858) 209-4555

Customer service : Monday to Friday from 8 a.m. to 4 p.m